Epicooler

Privacy Policy

Last Updated: June 2026

Dear valued customer, this Privacy Policy explains how we collect, use, and store your personal information whenever you visit get-epicooler or make a purchase on our platform. This data is critical for your security and transparency, so we recommend that you read this document carefully before operating our features.

This Policy may be updated or amended from time to time. You can always review the most current and active version on this page.

1. Who Is Responsible For Handling Your Personal Data

EpiCooler is a brand name operated by the business entity UAB Rara Digital, a limited liability company incorporated in the State Enterprise Register of Lithuania, company No. 306641699, with its registered office address at J. Jasinskio g. 16B, LT-03163, Vilnius, Lithuania. Whenever you provide personal information on this Website, we act as the primary data controller.

2. What Information We Collect About You and Why

A. Order Processing, Payments, and Product Delivery

  • Data Collected: First name, last name, delivery address, telephone number, email address, transaction currency, payment value, credit card brand, card type, BIN number, and credit card issuer country.
  • Legal Basis: Performance and execution of a purchase contract (Art. 6 (1) (b) of the General Data Protection Regulation – GDPR).
  • Retention Period: 1 year following your purchase transaction.

B. Website Security, Infrastructure, and Continuous Optimization

  • Data Collected: IP address, device hardware identifiers, browser type, operating system configurations, referral URLs (pages visited right before or after navigating to our site), page viewing history, click interactions, timestamp data, and approximate physical location derived from wireless networks or carrier signals (when using mobile devices).
  • Legal Basis: Legitimate corporate interests to guarantee cybersecurity and server integrity (Art. 6 (1) (f) of the GDPR).
  • Retention Period: 1 month after your visit.

C. Social Media Engagement and Interactive Communications

  • Data Collected: User handles, full name, email address, gender, location, profile pictures, direct message contents, timestamp sequences, likes, post shares, and media attachments shared on our social profiles.
  • Legal Basis: User explicit consent via interactive engagement (Art. 6 (1) (a) of the GDPR).
  • Retention Period: 2 years.

D. Customer Support Queries and Legal Claim Resolutions

  • Data Collected: First name, last name, email address, phone coordinates, inquiry topic, file attachments, and historical support message logs.
  • Legal Basis: User consent and legitimate interests to adequately resolve commercial issues (Art. 6 (1) (a) & (f) of the GDPR).
  • Retention Period: 10 years from the receipt of the final customer ticket.

E. Abandoned Cart Reminders and Checkout Interruption Support

  • Data Collected: First name, last name, email address, phone number, and items left unpurchased inside the shopping cart.
  • Legal Basis: Legitimate marketing interests and execution steps to complete an unfinished commercial contract (Art. 6 (1) (b) & (f) of the GDPR).
  • Retention Period: 1 month after checkout abandonment.

F. Protection of Corporate Rights in Legal or Regulatory Proceedings

  • Data Collected: All customer data listed in previous sections, legal briefs, court decisions, formal agreements, and operational communications relevant to legal claims.
  • Legal Basis: Data processing necessary for the establishment, exercise, or defense of active legal claims (Art. 6 (1) (f) & Art. 9 (2) (f) of the GDPR).
  • Retention Period: 10 years following account/contract termination, or until all related legal procedures are formally resolved.

3. Sharing Your Personal Information

We share your processing parameters with specialized categories of third-party processors only to the extent necessary to deliver our services, including:

  • Financial Institutions: Banks and certified merchant payment gateways that securely manage billing approvals;
  • Professional Consultants: Legal attorneys, external auditors, bailiffs, and corporate insurers;
  • Logistics Partners: Global fulfillment infrastructure and international shipping carriers assigned to deliver your packages;
  • Technical Service Providers: E-commerce platform management software and digital analytical infrastructure operators (such as Google Analytics).

Certain processors operate infrastructure located in countries outside the European Economic Area (such as fulfillment facilities in China, the United States, or Canada). We utilize strict standard contractual clauses and corporate safety data protocols to guarantee that these international partners uphold structural GDPR data regulations.

Please note that once you leave our storefront link or are redirected to an external third-party portal to complete secondary operations, you are no longer governed by this specific storefront’s Privacy Policy or Terms of Service.

4. Your Legal Privacy Rights

Under global privacy frameworks (such as the GDPR), you have specific legal guarantees regarding how your information is handled. You may execute the following requests:

  • Access and Portability: Request confirmation of data processing and receive a portable electronic copy of all personal information held under your name;
  • Rectification: Demand immediate correction of inaccurate, outdated, or incomplete data parameters;
  • Erasure (“Right to be Forgotten”): Request full deletion of your information if it is being processed unlawfully or is no longer required for legal compliance;
  • Restriction and Objection: Restrict data processing parameters or object to marketing profiling conducted under legitimate interest frames;
  • Consent Withdrawal: Revoke any marketing or data consents previously granted to our brand.

To exercise these rights, contact us at support@get-epicooler.com. To protect your privacy against unauthorized third parties, we may require valid proof of identification before processing your data modifications.

5. Age of Consent

By browsing and using this storefront, you represent that you are at least the age of majority in your state or province of residence, or that you have authorized your minor dependents to navigate this portal.

We do not deliberately collect or retain information from individuals under the age of 16. If we detect that a user under this threshold has submitted private data, we reserve the right to purge the information from our servers without prior notification.

6. Cookies and Tracking Technologies

Cookies are minor text files deployed by servers onto your navigation hardware to optimize interface performance, secure user sessions, and gather traffic metrics.

Our current setup utilizes the following baseline cookies:

  • Strictly Necessary Cookies: Elements like laravel_session, XSRF-TOKEN, and __cfruid (Cloudflare). These are session-based scripts essential for digital infrastructure stability, cross-site forgery mitigation, and page-load security. They expire within hours or days.
  • Functional and Consent Cookies: Elements like CookieScriptConsent and __zlcmid (Live Chat). These are deployed to remember your tracking choices and maintain user identity parameters during live customer support chats.
  • Targeting and Performance Cookies: Tracking codes deployed via analytical tools to analyze layout engagement, traffic flows, and general marketing conversion statistics.

You can modify your browser preferences at any time to reject all browser cookies or block selective scripts. However, blocking structural categories may disable operational features on our checkout funnels.

7. Changes to This Privacy Policy

We reserve the right to modify these privacy definitions at any time. Structural updates will take effect immediately upon their publication on this storefront link. If our corporate entity undergoes a business merger or acquisition, consumer operational data may be transferred to the new ownership group to ensure continuation of support and logistics services.

8. Questions and Contact Information

If you wish to access, correct, or delete any personal information we have about you, or simply want to register a data inquiry, please contact our privacy compliance department:

  • Email: support@get-epicooler.com
  • Phone: +1 (302) 207-3829