Dear valued customer, please read these Terms of Service carefully before using any feature of get-epicooler (hereinafter – “Website”) or purchasing any of the products therein.
These Terms govern your use of the Website and any of its features, and together with all other terms and policies specified below, it shall form a legally binding agreement between You and us. Please take your time to read these Terms carefully before making any purchase on the Website. If You have not read and/or understood the provisions of these Terms, we recommend that you do not continue to use the Website and contact our customer support, which will be happy to answer your questions.
We also advise you to read our FAQ section, which is available on the Website, before purchasing any goods or services on the Website.
Who We Are
EpiCooler is a brand name used and operated by a business entity UAB Rara Digital, which is a limited liability company incorporated in the State Enterprise Register of Lithuania, company No. 306641699, with a registered office address at J. Jasinskio g. 16B, LT-03163, Vilnius, Lithuania. Whenever you buy anything on the Website, you will be entering into a contractual relationship with Us, and this contractual relationship shall be bound and determined by these Terms and applicable laws.
Please be noted that all purchases that You will make on the Website will be sent to You from one of our fulfillment centers that will have a different address than our correspondence or office address. If you want to contact us or send us anything by post mail, please contact our customer support first, and you will be provided with the address and other contact details.
If you have any questions, inquiries, or complaints regarding the Website or our services, You can always contact our customer support at support@get-epicooler.com.
Please be noted that our products will be delivered to you from our international fulfillment warehouses. Thus, depending on the laws applicable in the country of your residence, your purchased products might be subject to local import duties, sales tax, or VAT custom regulations.
Our Products
The Website is an online store dedicated to selling residential consumer goods (“Products”). Please be noted that our Products are designed for personal household use and are not suitable for industrial or professional use. We only sell directly to consumers, and we have the right to refuse selling any of our Products to you or limit the total number of Products that you can purchase from us if we have a reason to believe that you are making the purchase with the intention of reselling, leasing or using for other commercial or industrial purposes.
Our Products are manufactured by licensed manufacturers that comply with all applicable electrical safety and manufacturing standards required in the destination markets.
Our Products are not toys and should never be given to children without adult supervision. These appliances are home climate accessories and are not intended to serve any specialized wellness, therapeutic, or air-purification medical purposes.
You can find more detailed usage information and answers to other questions that you might have about our Products in the FAQ section of the Website.
Whom Do We Sell To
Please be noted that our Products are not sold for and cannot be used for commercial use, as we sell our Products for personal use only. We reserve the right to reject any purchase requests if we have a reason to believe that a person is purchasing our Products not for personal, but industrial, or commercial use, including but not limited to reselling online or in physical stores.
The Website’s primary target audience is adult users. We do not encourage or address children or minors to visit our Website or make any purchases therein.
We reserve the right to cancel your purchase and reject any payments that you make on the Website if we have a reason to believe that:
- You are buying our Products for industrial or commercial use (including reselling or leasing);
- You are younger than the legal age of majority in your jurisdiction to contract independently;
- You have not read and accepted these Terms.
By agreeing to these Terms and making a purchase on Our Website you confirm to Us, that:
- You are above the legal age applicable in your country for entering into a distant purchase agreement;
- Your provided contact, billing, and shipping information is true and correct;
- You are paying for the product with a payment method that belongs to you, or the owner has explicitly authorized you to use it;
- You are purchasing the products for personal use only.
Delivery
Once you have placed your order on the Website and made the payment, we will process your order within 1-3 business days. After your order is processed, the standard delivery estimated time frame is between 5 to 20 calendar days if shipping is not affected by natural occurrences or carrier delays.
Please be noted that shipping terms may be affected by customs clearances, weather anomalies, local carrier transfers, or domestic transport strikes. We will not be responsible for external delays if the shipment is held back due to the aforementioned reasons. We ship our Products to the US, Canada, New Zealand, UK, and European countries. Shipping costs may differ depending on your selected place for delivery. The total amount of shipping costs will be displayed to you on the check-out page.
In case your purchase does not reach you within 30 calendar days, please report it to our customer support. In accordance with standard distance selling directives, if You do not receive your purchase within 30 days, you must contact us to establish an acceptable additional period of time for delivery. You shall be entitled to cancel the purchase only if We have failed to deliver your purchase within that agreed additional time limit.
Returns & Refunds
If you are unhappy with your purchased Products, you may return them and get a full refund within 30 days from the delivery date. The 30-day return term will expire after 30 days from the day on which You, or a designated third party other than the carrier, acquires physical possession of the purchased Products.
To exercise the right to return your purchased Products, You must contact our support team via support@get-epicooler.com. After you contact our support team, you will be provided with a return merchandise authorization (RMA) code and the specific return address. Please be noted that we will only accept returning Products that are sent with the provided code and delivered directly to our designated return facility.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the return before the 30-day period expires. We will not accept returns if you fail to contact us within this period.
If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than 14 days from the day on which we receive and inspect the returning Products at our facility. We will issue the refund using the exact same means of payment as you used for the initial transaction.
Please be noted that we accept returned Products if they are unused, undamaged, and sent back to us in the original package. If a returned item shows signs of handling beyond what is necessary to establish its characteristics and operational nature, you may be liable for its diminished value, which will be deducted from the final refundable amount. You will cover the shipping costs for returning the Products, and we do not compensate for return shipping fees except when returning a verified defective item. Please do not send any returning products to our corporate office address, as our administration staff cannot process physical product returns.
Warranty
All of our Products come with a standard two-year warranty. We will replace or exchange any item that presents structural or operational defects within the warranty term.
Please be noted that the warranty shall not apply if we determine that the product was subjected to misuse, accidental drop damages, improper power source connection, or general electrical negligence.
If you wish to file a warranty claim, please contact our customer support at support@get-epicooler.com. Please be prepared to provide: (1) clear photographs or video evidence of the technical issue; (2) your order ID and purchase confirmation receipt; and (3) a brief description of the observed defect.
Pricing, Payments, and Charges
Prices for Products sold on the Website are subject to change without prior notice. We reserve the right to modify or discontinue further sales of any Product model. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of sales.
The final price, inclusive of applicable taxes, for the Products shall be clearly displayed on the check-out page before you finalize your purchase.
Please be noted that we do not apply conversion rates or payment processing surcharges. However, some financial institutions apply foreign transaction conversion rates for international transfers—thus, we are not responsible for any bank fees or conversion rates that your bank applies. If you notice slight discrepancies between the store checkout and your statement, please refer to your bank for an explanation of their cross-border terms.
We accept payments by credit card, PayPal, and other verified electronic payment methods. We do not accept checks or physical cash, except where a ‘cash on delivery’ service is explicitly integrated and selected on the checkout page. All prices displayed are inclusive of applicable operational taxes. Consumers from different regions may see slight price variations due to live currency conversion rates.
Personal Data and Security
We take necessary technical precautions and follow industry best practices to protect Your personal information from being inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
We ensure that all personal data is collected and processed in accordance with privacy laws. To find out more about how we protect and manage personal information, please read our official Privacy Policy.
Please be noted that our staff may contact you via phone or email if we need to verify shipping coordinates or if a technical error interrupted your order processing.
Rules of Conduct
By agreeing with these Terms, you confirm that you will only buy our Products for personal, non-commercial use. You may not use our Products for any illegal purpose, nor may you violate any local regulations while navigating this Website. All contents of the Website (including graphic designs, copy, layout, and images) belong exclusively to EpiCooler and are protected by intellectual property and copyright laws.
We reserve the right to investigate any unauthorized use of the Website and take appropriate legal actions. While using the Website, you agree not to:
- Use any robot, spider, or automated process to scrape or monitor content;
- Submit false identity details, false billing info, or inaccurate age confirmations;
- Resell, redistribute, or commercially exploit any Products purchased from us;
- Interfere with the security features or proper operational script parameters of the online storefront.
Disclaimers
Please be noted that all Products are provided on an “as is” basis for consumer comfort. We make no specific representations that the equipment will meet personalized psychological preferences or specialized industrial metrics outside of standard home cooling/heating specifications.
We do not guarantee that your use of the Website will be entirely uninterrupted, timely, or error-free. From time to time, we may take the site offline for maintenance windows without prior notice.
The Website may provide links to external third-party landing pages. Any information, software, or offers provided on those external locations are controlled by their respective operators, and accessing them is done entirely at your own discretion.
To protect customer privacy, user testimonials displayed on marketing materials may utilize descriptive names or associative imagery.
Indemnification
You agree to defend and hold harmless EpiCooler, our corporate affiliates, and respective directors, officers, and agents from any claims, liabilities, losses, damages, and expenses (including legal fees) arising out of your misuse of the website, violation of these terms, or infringement of any third-party intellectual property parameters.
Limitation of Liability
To the maximum extent permitted by applicable local laws, UAB Rara Digital, its affiliates, suppliers, or licensors shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, data, or personal property replacement costs arising from your use of the website or any product procured through the platform. Our total liability under any valid claim shall not exceed the original financial amount paid by you to purchase the specific product unit.
Intellectual Property
All intellectual property rights regarding this Website, including registered trademarks, brand names, domain properties, source codes, technical descriptions, and custom layouts belong exclusively to EpiCooler. No license or right is granted to copy, reproduce, or mirror any store contents for commercial use without our express prior written authorization.
Governing Law and Disputes
If You have any complaints regarding your order fulfillment, charges, or product performance, You agree to first contact our support team (support@get-epicooler.com) to find an amicable resolution before initiating external financial mediation. By accepting these Terms, you agree to allow our internal department an opportunity to settle any technical or commercial dispute before requesting chargebacks from your credit card company or banking institution.
All consumer complaints will be processed within 30 days of receipt. These Terms and the contractual relationship established through transactions on this storefront shall be governed by and construed in accordance with the laws of the Republic of Lithuania, without prejudice to any mandatory local consumer protection rights applicable in your region. Any dispute resolution proceedings must be conducted solely on an individual basis and not as part of a collective or class action lawsuit.
Miscellaneous
If any specific provision of these Terms is determined by a court of competent jurisdiction to be unlawful, void, or unenforceable, such provision shall be severed from the contract without affecting the legal validity, reach, and enforceability of all other remaining provisions.
We reserve the right, at our sole discretion, to update or replace any part of these Terms of Service by posting revisions directly to this URL page. It remains your responsibility to review our terms periodically for structural updates.
Contact Information
You can contact us using the following corporate channels:
- Email: support@get-epicooler.com
- Phone: +1 (302) 207-3829